Terms and Conditions

Last Updated: September 2026

Welcome to SHAPPLE. These Terms and Conditions govern your use of the SHAPPLE website, online store, and purchases made from us. By accessing our website or placing an order, you agree to these Terms and Conditions.

Please read them carefully before purchasing.

1. About SHAPPLE

SHAPPLE is a mobile phone and electronics retailer based in Kammanahalli, Bengaluru, Karnataka, India.

We offer products that may include:

  • Brand new / sealed devices
  • Premium renewed devices
  • Used devices
  • Smartwatches
  • Accessories
  • Other electronics

The condition of each product will be mentioned on the relevant product page, invoice, or communicated at the time of purchase.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, storage capacities, colours, conditions and availability displayed on our website are accurate.

However, actual product appearance may vary slightly from photographs because of lighting, screen settings, device condition or product variants.

For premium-renewed or used devices, minor cosmetic signs of previous use may be present unless otherwise specified.

Product availability is subject to stock.

3. Product Condition

Brand New / Sealed

Products described as 'Brand New Sealed' are sold in sealed condition and have not been activated unless specifically stated otherwise on the product listing or invoice.

Applicable warranty information will be mentioned on the product page, invoice or at the time of sale.

Premium Renewed

Premium renewed devices are inspected, tested and quality-checked before sale.

Eligible Premium Renewed products include a 6-month SHAPPLE warranty from the invoice date, unless a different warranty period is clearly specified.

Used Devices

Used devices may show signs of previous use. Their condition, battery status, warranty and other relevant information may vary and will be communicated where applicable.

4. Prices

All prices displayed on the SHAPPLE website are in Indian Rupees (₹) unless another currency is selected or specified.

Prices may change without prior notice.

The price applicable to an order will normally be the price displayed when the order is successfully placed, subject to verification of obvious pricing or technical errors.

SHAPPLE reserves the right to correct accidental pricing, stock or listing errors.

5. Orders

Placing an order does not automatically guarantee acceptance.

An order may be cancelled or declined if:

  • The product is unavailable.
  • Payment cannot be verified.
  • Incorrect pricing or product information was displayed because of an error.
  • Fraudulent or suspicious activity is detected.
  • We are unable to fulfil the order for another legitimate reason.

If SHAPPLE cancels a prepaid order that cannot be fulfilled, the applicable amount will be refunded to the original payment method.

6. Payments

Online orders must be paid through the payment methods available during checkout.

SHAPPLE currently does not provide Cash on Delivery (COD) unless specifically stated otherwise.

Payment processing may be handled by third-party payment providers. Their respective terms and privacy practices may also apply.

7. Shipping & Delivery

SHAPPLE provides delivery according to the shipping options available for the customer's location.

Delivery times are estimates and may vary because of courier delays, weather, public holidays, incorrect delivery information or circumstances beyond our reasonable control.

Customers must provide accurate:

  • Name
  • Mobile number
  • Delivery address
  • PIN code
  • Other information required to complete delivery

Customers should inspect the package according to any delivery or open-box instructions provided by SHAPPLE.

8. Returns & Exchanges

SHAPPLE does not accept returns or exchanges simply because a customer changes their mind or no longer wants the product, except where otherwise specifically agreed or required by applicable law.

If a product develops or arrives with a suspected technical or functional issue, the customer should contact SHAPPLE.

Our team will inspect and diagnose the device before approving any repair, replacement, exchange or other applicable resolution.

A claim is not automatically considered a confirmed technical defect until the device has been inspected.

Any rights available to consumers under applicable law remain unaffected.

9. SHAPPLE Warranty

Eligible premium-renewed devices and other products specifically advertised with a SHAPPLE warranty are covered for the warranty period stated on the product listing or invoice.

For products carrying our standard renewed-device warranty, coverage is 6 months from the invoice date.

The SHAPPLE warranty covers eligible functional or technical defects identified during the warranty period.

Warranty coverage does not normally include:

  • Physical or accidental damage
  • Liquid or water damage
  • Broken or damaged displays caused after purchase
  • Damage caused by misuse
  • Unauthorised repairs or modifications
  • Tampering with the device
  • Problems caused by incompatible third-party applications or accessories
  • Issues resulting solely from software or operating-system updates where there is no covered hardware defect

SHAPPLE may inspect and diagnose the product before determining warranty eligibility.

Depending on the diagnosed issue, SHAPPLE may provide an appropriate repair, replacement or other resolution.

10. Manufacturer Warranty

Some brand-new/sealed products may include a manufacturer warranty.

Where a manufacturer warranty applies, warranty service may be subject to the manufacturer's own terms, eligibility requirements and service procedures.

The exact warranty applicable to your device should be checked on the product listing and invoice.

11. Refunds

Where a refund has been approved, SHAPPLE will process it according to the applicable payment and return circumstances.

Approved refunds may generally take approximately 7–10 business days after the returned product has been received and verified by SHAPPLE, although banks and payment providers may require additional processing time.

12. Exchanges and Device Valuation

Where SHAPPLE offers an exchange or trade-in facility, the value quoted for a customer's existing device depends on its actual condition.

SHAPPLE may inspect the device using appropriate diagnostic tools before confirming the final exchange value.

The final value may differ from an initial estimate if inspection identifies issues that were not previously disclosed.

13. Product Images

Product images displayed on the website are intended for representation.

For renewed and used products, the actual device may have minor cosmetic differences from the images displayed online.

Colours may also appear slightly different depending on your screen or display settings.

14. Website Accounts

Customers are responsible for maintaining the confidentiality of their account information and password.

You agree to provide accurate information when creating an account, placing an order or communicating with SHAPPLE.

You must notify us if you believe your account has been used without authorisation.

15. Prohibited Use

You must not use the SHAPPLE website to:

  • Conduct fraudulent transactions.
  • Attempting unauthorised access to our website or systems.
  • Introduce malicious software or harmful code.
  • Interfere with website security or functionality.
  • Provide intentionally false order or payment information.
  • Use website content unlawfully.

16. Intellectual Property

Unless otherwise stated, the SHAPPLE name, branding, website design, written content, graphics and other original materials belonging to SHAPPLE may not be copied, reproduced or commercially used without authorisation.

Third-party trademarks, product names and logos remain the property of their respective owners.

17. Third-Party Services

Our website may use third-party services for functions such as payments, analytics, shipping, maps or other website functionality.

SHAPPLE is not responsible for third-party websites or services outside our reasonable control. Use of those services may also be governed by their respective terms and privacy policies.

18. Limitation of Liability

To the maximum extent permitted by applicable law, SHAPPLE will not be responsible for indirect or consequential losses resulting from use of the website or products where such liability may lawfully be excluded.

Nothing in these Terms and Conditions is intended to exclude or restrict rights or liabilities that cannot legally be excluded under applicable Indian law.

19. Privacy & Cookies

Our handling of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Customers are encouraged to review both policies when using the SHAPPLE website.

20. Changes to These Terms

SHAPPLE may update these Terms and Conditions when necessary to reflect changes to our services, policies, website functionality or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively remove rights that customers have under applicable law.

21. Governing Law

These Terms and Conditions are governed by the applicable laws of India.

Subject to applicable consumer-protection laws and mandatory jurisdiction requirements, disputes relating to SHAPPLE will be subject to the appropriate courts having jurisdiction in Bengaluru, Karnataka.

22. Contact Us

If you have questions regarding an order, warranty or these Terms and Conditions, please contact SHAPPLE through the contact information provided on our website.

SHAPPLE
Kammanahalli, Bengaluru, Karnataka, India

SHAPPLE – Same Feel. Better Deal.