Privacy Policy

Last Updated: September 2026

At SHAPPLE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us or use our services, and how that information may be used and protected.

By using the SHAPPLE website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you interact with SHAPPLE, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Payment-related transaction information
  • Device or product information
  • IP address
  • Browser and device information
  • Communications with SHAPPLE
  • Information submitted through contact forms
  • Customer support information

We collect only information reasonably required to provide our products, services and customer support.

Information Collected During Orders

When you place an order through the SHAPPLE website, we may collect information necessary to process and fulfil the purchase.

This may include your:

  • Name
  • Contact details
  • Billing details
  • Delivery address
  • Products purchased
  • Order value
  • Payment status
  • Shipping information

Payment details may be processed by third-party payment gateways. SHAPPLE generally does not directly store complete card or banking credentials where payment processing is handled by an external payment provider.

How We Use Your Information

SHAPPLE may use personal information to:

  • Process and fulfil orders
  • Confirm payments
  • Arrange shipping or delivery
  • Provide invoices
  • Communicate order updates
  • Provide customer support
  • Handle warranty requests
  • Process returns, replacements or refunds
  • Prevent fraudulent transactions
  • Improve website functionality
  • Maintain business and transaction records
  • Respond to customer enquiries
  • Send service-related communications
  • Comply with applicable legal or regulatory requirements

We do not use personal information for purposes unrelated to our business without an appropriate reason or permission where required.

Customer Accounts

If you create an account on the SHAPPLE website, we may store information associated with your account to make future purchases and account management easier.

Customers are responsible for keeping their account login information confidential.

If you believe your account has been accessed without permission, please contact SHAPPLE.

Payment Information

Payments made through our website may be processed by authorised third-party payment providers.

These providers may collect and process payment information according to their own privacy policies and security procedures.

SHAPPLE does not control how third-party payment providers independently process information.

Shipping and Delivery Partners

Where required to complete an order, SHAPPLE may share necessary information with shipping, courier or delivery providers.

This information may include:

  • Customer name
  • Mobile number
  • Delivery address
  • Order or shipment details

We share only information reasonably required to complete the delivery.

Cookies and Website Technologies

The SHAPPLE website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Keep products in your cart
  • Remember website preferences
  • Maintain login sessions
  • Understand website usage
  • Improve website performance
  • Support analytics and security features

You may control or disable certain cookies through your browser settings. However, disabling some cookies may affect website functionality.

Analytics

We may use analytics services to understand how visitors interact with the SHAPPLE website.

Analytics information may include:

  • Pages visited
  • Time spent on pages
  • General device information
  • Browser type
  • Traffic source
  • Approximate location derived from technical information

This information helps us improve website performance and customer experience.

Marketing Communications

Where permitted and appropriate, SHAPPLE may send information about products, stock updates, offers or promotions.

Customers may request to stop receiving promotional communications.

Service-related messages concerning orders, payments, deliveries, warranty matters or customer-support requests may still be sent when necessary.

Sharing of Personal Information

SHAPPLE does not sell customer personal information to advertisers.

We may share limited information with trusted service providers when required to operate our business, including:

  • Payment processors
  • Shipping and courier providers
  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Technical support providers
  • Accounting or business service providers

Such sharing is limited to what is reasonably necessary for the relevant service.

Data Security

SHAPPLE takes reasonable measures to protect customer information from unauthorised access, alteration, misuse or disclosure.

However, no online system or method of electronic storage can guarantee absolute security.

Customers should also protect their passwords, devices and account credentials.

Data Retention

SHAPPLE may retain personal information for as long as reasonably necessary for purposes such as:

  • Completing orders
  • Customer service
  • Warranty support
  • Returns and refunds
  • Accounting
  • Fraud prevention
  • Business records
  • Legal or regulatory requirements

Information that is no longer reasonably required may be deleted, anonymised or securely retained where required by applicable obligations.

Your Information

Customers may contact SHAPPLE if they wish to:

  • Ask what personal information we hold about them
  • Request correction of inaccurate information
  • Request deletion where applicable
  • Update contact information
  • Ask questions about how their information is used
  • Withdraw certain optional communication preferences

Requests may be subject to identity verification and applicable legal requirements.

Third-Party Links

The SHAPPLE website may contain links to third-party websites or services.

SHAPPLE is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policy of any external website they visit.

Children’s Privacy

The SHAPPLE website is intended for customers capable of making legitimate purchases.

We do not knowingly seek to collect unnecessary personal information from children.

Fraud Prevention

SHAPPLE may use order, account and transaction information to identify suspicious activity and protect customers and the business from fraud.

Where necessary, we may verify order information before processing or dispatching a purchase.

Changes to This Privacy Policy

SHAPPLE may update this Privacy Policy from time to time.

Updates may reflect changes to our website, services, payment methods, business operations or applicable requirements.

The latest version will be published on the SHAPPLE website with an updated revision date.

Contact SHAPPLE.

If you have questions regarding this Privacy Policy or how SHAPPLE handles your information, please contact us through the contact details available on our website.

SHAPPLE – Same Feel. Better Deal.